ombakPrivacy Policy

This page describes what we collect when you use ombak and how we keep that data protected. We process personal information to verify your identity, process deposits and withdrawals, and improve our service. Our approach is to collect only what we need, store it securely, and never sell it to marketers or brokers.

We are transparent about how we use your data. If you have questions about your privacy rights on ombak, our support team can explain our practices in more detail during business hours.

What We Collect

When you register on ombak, we collect your email address, date of birth, full name, and phone number. We also request a preferred currency and payment method. If you choose to deposit using DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer (e-wallet, mobile banking, local payment, online payment), we may receive transaction data from those providers to verify the payment.

During account verification (KYC), we ask for government-issued identification and proof of address. We may also request documentation showing proof of payment method ownership. These documents are processed by our compliance team and stored in an encrypted, access-restricted environment.

We collect behavioral data automatically: your login history, device type, IP address, and the games or markets you access on ombak. We use cookies and similar tracking technologies to remember your preferences and session state. We also log any customer support interactions you have with our team.

Data encryption on ombak

All transmission of sensitive information between your device and our servers is encrypted using SSL/TLS protocols. We do not store passwords in plaintext.

How We Use Your Data

We use your information to open and maintain your ombak account, process deposits and withdrawals, and comply with anti-money-laundering and anti-fraud regulations. Your email is used to send account notifications, withdrawal confirmations, and support responses. Your phone number may be used to verify your identity or contact you regarding account security.

Behavioral and gameplay data helps us detect fraud, prevent account abuse, and understand how to improve our platform. We analyze aggregate, anonymized data—not individual player names or balances—to identify trends in usage patterns or technical issues. During special tournaments or events around Idul Fitri, Idul Adha, or major Liga 1 fixtures, we may send you optional marketing updates if you have opted in.

We do not use your data to build profiles for sale to third-party advertisers. We do not combine your ombak data with data from other websites or apps you visit.

Third-Party Processors

We share data with third parties only where necessary: payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and banking partners) receive transaction details to process deposits and withdrawals. Identity verification providers may receive copies of your ID and address documents to conduct automated and manual compliance checks.

We may also share aggregated, non-identifying data with our game providers (e.g., Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and live-dealer studios to improve game performance and fairness. Our servers may be located outside your jurisdiction; we ensure all processors maintain equivalent data protection standards.

Data retention: We retain your account data for as long as your ombak account is active. Transaction records are kept for seven years to meet regulatory requirements.

Your Rights and Access Requests

You have the right to request a copy of the personal data we hold about you on ombak. Contact our support team with a data access request, and we will respond within thirty days. You may also request correction of inaccurate data or deletion of your account and associated information, subject to legal retention obligations.

If you believe we have misused your data or violated this policy, you may lodge a complaint with us or, where applicable, with your local data protection authority.

Cookies and Tracking

We use cookies to store your session token, language preference, and login state on ombak. Essential cookies are required for the platform to function. We also use analytics cookies to track page load times and user flow; these help us identify technical problems. You may disable non-essential cookies through your browser settings, though this may limit your experience on ombak.

Changes to This Policy

We may update this privacy policy to reflect changes in our data practices or legal requirements. Material changes will be communicated via email or a notice on ombak. Your continued use of the platform signifies acceptance of the updated policy.

For privacy inquiries or to exercise your data rights, contact our support team. We are available during standard business hours to address your concerns.

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